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Director of Product Enablement

Seegrid is looking for a dynamic Director of Product Enablement to drive high product knowledge, proficiency, and usage for both customers and employees. We need to develop people alongside our technology in order for both to realize their potential. This is a unique opportunity to create the future of people confidently and safely working with and alongside automation.

As the Director of Product Enablement at Seegrid you will be responsible for defining best practices and raising the bar for how all stakeholders use our products to their greatest potential. This includes identifying multiple user types, defining what they need to know to excel with our products, and coming up with ways of delivering content to instill these best practices into ongoing behaviors. The successful candidate will define outcomes important to the success of the business and develop content and methods to achieve them. 

This role is highly quantitative in measuring results and innovative in finding new ways to achieve them. Seegrid is changing existing operational processes for our customers, and our products can help them realize new levels of efficiency and effectiveness. However, this will only happen when our employees know best practices of how to apply them to customer problems, have methods to capture new learnings and propagate to others quickly and consistently, and our customers have the knowledge and confidence to incorporate the new technology into their operations and adapt its use over time on their own. 

You must be able to join a dynamic and fast-paced environment, working with cross-functional teams to understand products, how they apply to customer problems, and how to maximize knowledge transfer and customer adoption to deliver the company’s vision and strategy.  

Key Responsibilities:

  • Manage small team of subject matter experts, writers, and trainers to deliver results
  • Define measurable objectives aligned with company strategy and create methods to achieve them
  • Review and maintain materials and recommend changes in scope, format, content, and distribution to better achieve results
  • Create and deliver methods that increase product proficiency and can scale cost effectively
  • Use methods to assess and record learning
  • Measure financial impact of product enablement through improved adoption, cost savings, revenue opportunities, etc.

Requirements and Experience:

  • 10+ years of experience producing, delivering, and measuring training or learning content
  • Familiarity with multiple methods of instruction of technical topics, how to apply them to different user needs, how to deliver them through different channels, formative and summative assessments, curriculum design, and how to measure effectiveness (e.g. Kirkpatrick levels, Phillips ROI model, Brinkerhoff success case method, etc.)
  • Passion for distributing knowledge, raising the bar, and measuring the results
  • Creativity combined with rigor
  • Experience with hands-on, classroom, synchronous remote, asynchronous online, and virtual, augmented, or mixed media learning and teaching methods
  • Exceptional written and verbal communication skills
  • Detail oriented editing and proofreading skills
  • Highly organized to manage activities and deliverables
  • Instructional or curriculum design
  • Position may require travel up to 10%

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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