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Implementation Specialist

Seegrid is the leading provider of mobile industrial automation solutions for materials handling with over three million production miles driven in some of the world’s biggest companies. We combine vision-guided industrial vehicles, fleet management, and enterprise intelligence data into a platform that empowers our customers to automate and optimize material flow. 

We put these autonomous vehicles to work today with an emphasis on safety, reliability, and flexibility. We are passionate about making our customers successful in deploying end-to-end automation solutions and foster a culture of collaboration, active and open communication, integrity, and respect. The challenges before us are great, but we are a high-performance team driven to change how the world does logistics.

 

The Implementation Specialist will be a field-based agent, responsible for providing advanced technical support, application support, and customer service support.  The Implementation Specialist's role is to be an onsite product expert, answer questions, instruct customers regarding operation, exception handling and provide immediate response to technical product issues and discrepancies as well as resolution plans.

 

The primary goal of the Implementation Specialist is to be the face of the company, facilitating truly exceptional service levels to customers, and delivering value-added services, including recommendations and expert help on product utilization.  The Implementation Specialist role will require remaining positioned at the customer site for extended periods of time in order to enhance the overall success of the product for the customer's business.  Must be personally engaging with customers at all levels, love new challenges, be energized by being on the road, and have methodical and meticulous problem solving skills.

 

Key Responsibilities:

  • Commission products into customer facilities and set up applications as defined
  • Maintain excellent customer relationships and build goodwill
  • Perform occasional corrective and preventative maintenance, software upgrades, and some troubleshooting
  • Provide training to customer staff in safety, operation, troubleshooting and maintenance of vehicles
  • Provide continued field-based service and customer support
  • Document status of ongoing and completed projects via electronic reporting
  • Follow all company's field procedures and protocols

 

Requirements and Experience:

  • Calm demeanor and extraordinary customer-facing communication
  • Excellent written and verbal communication skills
  • 3+ years of experience in related field
  • Ability to work long hours in noisy and busy environments
  • Ability to lift 30 pounds
  • Strong customer interface with complete commitment to customer satisfaction
  • Ability to be analytical in troubleshooting
  • Good technical knowledge of office applications, some experience with Linux preferred
  • Strong work ethic and willingness to learn
  • Extensive travel required, approximately 80+%, both domestically and internationally, if needed to customer sites
  • Must maintain a clean driving record and passport is required
  • Will report into the Implementation Department, but must be highly responsible individual who can work independently and with minimal supervision

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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