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UX Researcher (Remote or Pittsburgh)

Seegrid is embracing a remote workforce, so this position can be remotely located anywhere in the US or at HQ in Pittsburgh, PA. 

Seegrid is the leading provider of mobile industrial automation solutions for materials handling with over three million production miles driven in some of the world’s biggest companies. We combine vision-guided industrial vehicles, fleet management, and enterprise intelligence data into a platform that empowers our customers to automate and optimize material flow. 

We put these autonomous vehicles to work today with an emphasis on safety, reliability, and flexibility. We are passionate about making our customers successful in deploying end-to-end automation solutions and foster a culture of collaboration, active and open communication, integrity, and respect. The challenges before us are great, but we are a high-performance team driven to change how the world does logistics.

How do floor operators at factories and warehouses feel about our self-driving forklifts and tuggers and why? What are the barriers to trusting and adopting our robotic solutions? What kinds of mental models influence how our end-users set up and interact with our self-driving vehicles?

These questions and more are the kinds of challenges that UX researchers at Seegrid explore every day. We are looking for researchers who can roll up their sleeves, grab a pair of steel-toe boots, and get in there with our customers to shape the next industrial revolution with Seegrid’s fully automated, self-driving vehicles.

As a UX researcher on a multidisciplinary design team, you will work alongside fellow UX designers, visual designers, and strategists to help everyone focus on the user. This includes investigating users’ stated and unstated needs, examining customers’ and users’ end-to-end journeys, running experiments to prototype and test design hypotheses, and measuring and analyzing results for design iteration. Throughout the design process, you will partner with key stakeholders across the organization including product managers, engineering managers, and customer service teams to advance the user journey. 

You will:

  • Collect and analyze user behavior through field visits, ethnography, lab studies, surveys, benchmarking, A/B testing, and other user research methods
  • Conduct baselining of our current experience to prioritize research and design opportunities and track data-driven design changes
  • Translate project requirements into user-centric research questions and problem statements
  • Document and share research findings through clear and concise reports, diagrammatic visualizations, videos, and presentations
  • Co-facilitate design sprints to interview key stakeholders and explore the problems
  • Perform formative and summative evaluations such as usability testing and heuristic evaluation for iteration and go/no-go decisions

You should have:

  • Passion for deeply empathizing with users and sharing insights through storytelling
  • Fluency in a variety of user research methods
  • Demonstrated rigor in sampling methods, statistics, and quantitative data analysis
  • A portfolio of work showcasing design projects informed by user research and user testing
  • A bachelor's, master's or PhD degree in human-computer interaction, anthropology, psychology, or a related field

What’s in it for you:

  • Work with self-driving vehicles and shape the next wave of industrial technology at a leading robotics startup 
  • Be a part of a collaborative and creative design team that encourages growth and experimentation
  • Have a healthy work-life balance in a company voted top workplace in Pittsburgh with competitive benefits

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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