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Implementation IT Ops Specialist

Seegrid is the leading provider of mobile industrial automation solutions for materials handling with over three million production miles driven in some of the world’s biggest companies. We combine vision-guided industrial vehicles, fleet management, and enterprise intelligence data into a platform that empowers our customers to automate and optimize material flow. 

We put these autonomous vehicles to work today with an emphasis on safety, reliability, and flexibility. We are passionate about making our customers successful in deploying end-to-end automation solutions and foster a culture of collaboration, active and open communication, integrity, and respect. The challenges before us are great, but we are a high-performance team driven to change how the world does logistics.

 

The IT Ops Specialist - Implementation Team, will provide post-sales integration support for autonomous vehicle software, hardware, and server systems. Technical Services engages in pre and post-sales customer discussions, describing the form, functionality, and integration of Seegrid systems into existing customer infrastructure. Successful candidates will interact with various levels of customer IT, InfoSec, and networking teams to communicate the technical requirements, network design, and protocols necessary to leverage Seegrid Vision Guided systems.

 

Key Responsibilities:

  • Commission products into customer facilities and set up applications as defined
  • Maintain excellent customer relationships and build goodwill
  • Perform occasional corrective and preventative maintenance, software upgrades, and some troubleshooting
  • Provide training to customer staff in safety, operation, troubleshooting and maintenance of vehicles
  • Provide continued field-based service and customer support
  • Document status of ongoing and completed projects via electronic reporting
  • Follow all company's field procedures and protocols

 

Requirements and Experience:

  • Associate Degree, Technical School Degree or Bachelor’s Degree in Information Technology or a related field preferred
  • Work experience in a remote service role a bonus, supporting robotics or other high-tech industry a plus
  • Intermediate-to-expert understanding of command line Linux - Debian and RPM distros
  • Excellent interpersonal skills, written and oral, with the ability to build effective relationships with all levels of the organization, customers, and partners
  • Ability to handle, and prioritize accordingly, multiple simultaneous tasks often in tight timelines and deliver success
  • Ability and willingness to obtain, and maintain, security clearances for customer premises and network access
  • Familiarity with industry standard VPN clients, both Windows and Linux variants
  • Experience with VMWare ESXi Hypervisor, and other virtualization technologies
  • Familiarity with cloud instantiated technologies: AWS, GCE
  • Familiarity with Wifi and physical network protocols, configuration, connection methods, and hardware (Windows/Mac/Linux)
  • Occasional travel may be required

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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